Privacy Policy


📜 Terms & Conditions – Kantilal Exports

At Kantilal Exports, every piece of jewelry is crafted with care, precision, and the beauty of natural pearls and gemstones. As each design is handcrafted and made from natural materials, slight variations in color, texture, or finish are not flaws but rather a part of the uniqueness of your jewelry. These natural details are what make each piece one of a kind.

To maintain transparency and ensure clarity, please read the following terms and conditions before placing your order:

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✨ Returns & Cancellations
• No Return Policy: Once an order is delivered, we do not accept returns under any circumstances.
• Order Cancellations: Cancellations are allowed within 24 hours of placing the order if not shipped by emailing info@kantilalexports.com
After this window, no cancellations will be entertained.

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🌸 Exchange Policy – Kantilal Exports

We understand that handcrafted jewelry is precious, and while every piece goes through strict quality checks, sometimes issues may arise. To keep things fair for both our customers and our artisans, exchanges will be offered only in the following situations:

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✅ Eligible for Exchange
1. Manufacturing Defect
• If the jewelry is delivered with a visible defect (broken clasp, missing stone/pearl, damaged stringing, etc.) at the time of delivery.
• Customers must notify us within 48 hours of delivery with clear photos/videos.
2. Size Issue (in case of necklaces)
• If a standard-size piece does not fit, we will assist with resizing or replacement (subject to availability).
3. Wrong Product Delivered
• If the product received is not what was ordered.

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❌ Not Eligible for Exchange
• Minor irregularities in pearls/gemstones (color variation, natural inclusions, uneven textures) — these are natural characteristics of handcrafted jewelry and not considered defects.
• Slight differences in color due to lighting or photography.
• Customized Jewelry Pieces – made-to-order items cannot be exchanged under any circumstances.
• Change of Mind – if you simply decide you don’t like the piece after receiving it.
• Damage during transit caused by mishandling of the courier/logistics partner.

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🔄 Exchange Process
1. Customer ships the product back to us (at their own cost initially).
2. Jewellery must be unused, unworn, and returned with tags, certificates, and original packaging.
3. Once received, the piece will go through our quality inspection.
4. If approved, courier charges will be reimbursed, and a replacement will be dispatched.

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🌿 Note on Handcrafted Jewelry

All our pieces are handmade with natural pearls and gemstones. Slight variations are part of their beauty and uniqueness. No two pieces will ever be identical — that’s what makes them special.

✨ Damages During Transit
• While we pack each order with utmost care, Kantilal Exports is not responsible for mishandling or damage caused during transit by the courier/logistics partner.

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✨ Handcrafted Nature of Jewelry
• All our pieces are handmade using natural pearls and semi-precious/precious gemstones.
• Slight irregularities, variations in color, shape, or texture are natural characteristics of pearls and gemstones.
• Please note that minor differences in shade may occur due to photography and lighting conditions. These are not considered defects.

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✨ Customized Jewelry
• As each customized piece is made especially for you, custom orders cannot be exchanged or returned under any circumstances.

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🌿 Our Promise

Every piece from Kantilal Exports carries the touch of human hands, the uniqueness of nature, and the heritage of craftsmanship. Owning one of our jewels means owning something authentic, natural, and imperfectly perfect — just like the beauty of pearls and gemstones themselves.

All website content, logos, and designs belong to Kantilal Exports and cannot be reused without permission.

For assistance, write to us at info@kantilalexports.com